Code-Level assistance a Technical Support experience (TSI) are a request code-level assistance for fruit frameworks
Code-Level assistance a Technical Support experience (TSI) are a request code-level assistance for fruit frameworks APIs, and hardware, and it is open to people in the
APIs, and hardware, and it is open to people in the Apple Developer plan and fruit creator Enterprise plan. Send a TSI if you cannot fix a bug, have trouble applying a certain tech, or have other questions regarding your laws. Your own experience would be allotted to a Developer tech support team engineer who is able to assist diagnose their code or explore feasible workarounds to fast-track your developing. Assistance was offered in English via mail, typically within three business days.
Just before publish a TSI
Make sure you test here paperwork for several Apple systems or find out if the matter you are having has been talked about and settled in the Apple creator online forums.
Just how to send a TSI
Apple creator Program and Apple creator Enterprise regimen members can submit a TSI in Code-Level service area within their account.
Before submitting a TSI, make sure to perform some utilizing:
- Manage develop and Examine in Xcode and resolve any exceptional analyzer listings, preferably.
- Review Specialized Note 2431: software screening Tips Guide for tips about recreating pests that you or your visitors is having.
- Affix symbolicated accident reports and diagnostic logs you have in relation to their question.
- Connect any system production containing problems or conditions when building or working your own software.
- Abstract the problem into an example Xcode venture, whenever possible. This can include forming abstracted courses and information into a sample Xcode job.
- Incorporate clear and concise steps to reproduce the matter, if relevant.
When submitting a TSI, follow these instructions:
- Publish singular support concern (an individual, discrete difficulties) per demand.
- Give a very clear and detail by detail definition with just as much records as is possible. Consist of procedures you’ve taken up to resolve the trouble and ailments we have to consider (for example failing on particular equipment or OS variation).
- Send the question in English and avoid utilizing acronyms, terminology, and nonstandard abbreviations.
Through the after stuff as appropriate whenever you upload their request, or perhaps in a reply as soon as you obtain a follow-up quantity from creator Technical Support:
- Symbolicated Crash States and Diagnostic Logs
- App Review rejection letter (additionally whatever linked attachments), if applicable
- Screenshots (showing error information)
- Test Xcode venture or resource rule
- Gaming console output (containing problems or exceptions)
- Configuration/System Profiler file
Obtaining and controlling TSIs
Included with each registration are two TSIs, that will end at the conclusion of the membership year. You’ll get two new TSIs whenever you restore the membership. See their offered TSIs, their expiration schedules, as well as your demand https://datingreviewer.net/escort/savannah/ history from inside the Code-level help section in your account. Your own TSIs become grouped by conclusion day, and the ones that expire initial are going to be used first.
Extra TSIs are for sale to order either in a 2-pack for 99 USD or 5-Pack for 249 USD within the Code-Level assistance part of your bank account. TSIs purchased independently end a year through the big date of activation.
Is it possible to distribute a TSI receive help with Apple beta applications?
Yes. Developer tech support team (DTS) will allow you to determine if something you are watching using prerelease software program is caused by the code or the program. Initial, ensure that you concur that the problem reproduces from the newest beta. If this really does, upload the results of the assessment via suggestions associate. Subsequently send a TSI inside the Code-Level help section of your account you need to include the opinions ID wide variety.
Take note that prerelease computer software variations rapidly. Technical assistance could become obsolete in consequent secretes, and from prerelease to best launch. It’s important to examine your application on every prerelease in order to identify any results and that means you can file comments about issues you experience.
You may upload questions and discover answers when you look at the Apple designer message boards.
In which is it possible to get IT department-level service?
If you’re deploying macOS, macOS host, or iOS products in your business, AppleCare can provide integrated expert help, if available in your own area. Find out about AppleCare Pro Service.
In which is it possible to see customer support for Apple goods or applications?
Should you’ve purchased Apple services and products or program and are also experiencing nondevelopment problem, you will get software revisions and utilities, technical support, and items all about the fruit service website.
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